Returns & Exchanges
At Prolux Cosmetics, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day window for returns on all unused and unopened beauty products.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization number.
Package Securely
Place the items in their original packaging, ensuring all safety seals are intact, and include a copy of your packing slip inside the box.
Ship the Items
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Refund
Once our quality control team inspects the items, we will process your refund back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing